Contact Center AI Accelerators

Pre-built, configurable starting points for the most common Google Cloud contact center AI deployments — cutting time-to-production from months to weeks.

Custom AI deployments are powerful — but starting from scratch on every engagement means solving the same foundational problems repeatedly. AgentIQ's accelerators are pre-built architectures for the deployments enterprises ask for most: Agent Assist integrations, Human-in-the-Loop escalation flows, and industry-specific virtual agents. Each accelerator is a tested starting point, not a rigid product — fully adapted to your platforms, data, and contact drivers before go-live.

Accelerator 01

Agent Assist Accelerator

Real-time AI support for live agents — deployed and integrated with your contact center platform in 3–4 weeks. The Agent Assist Accelerator includes pre-configured knowledge connectors, agent desktop integration templates, and a post-call summary workflow, built on Google's Agent Assist (part of GECX).

What's Included

  • Agent Assist configuration — knowledge base connectors, smart reply tuning, article suggestion ranking
  • Agent desktop integration templates for Genesys Cloud, Avaya OneCloud, Five9, and Salesforce Service Cloud
  • Live call transcription pipeline with speaker diarization
  • Automated post-call summary workflow — CRMS write-back to Salesforce or ServiceNow
  • Sentiment scoring integration and escalation trigger configuration
  • QA dashboard setup using Customer Experience Insights
  • Agent onboarding guide and supervisor training materials

Supported Platforms

Genesys Cloud Avaya OneCloud Five9 Cisco Webex Contact Center Salesforce Service Cloud ServiceNow

Typical deployment: 3–4 weeks from engagement start to production go-live.

About GECX → Discuss This Accelerator
Accelerator 02

Human-in-the-Loop Integration Accelerator

The most common failure mode in virtual agent deployments is a poor handoff to a live agent. This accelerator provides pre-built escalation flows, warm handoff protocols, and sentiment-triggered transfer rules — so customers get a seamless transition when the virtual agent reaches its limits.

What's Included

  • Escalation intent library — pre-built intents for "speak to agent," frustration detection, and topic-based routing
  • Warm handoff protocol — context summary passed to live agent at transfer (intent, sentiment, prior turns)
  • Sentiment-triggered escalation — automatic transfer when sentiment score drops below configurable threshold
  • Queue awareness integration — virtual agent informs customers of wait times before escalating
  • Post-escalation analytics — tracks which intents escalate most frequently to prioritize automation improvement
  • Fallback handling — graceful failure flows when backend systems are unavailable

Supported Platforms

Genesys Cloud Avaya OneCloud Five9 Twilio Flex Cisco Webex Contact Center UJET

Typical deployment: 2–3 weeks when integrated alongside an existing Conversational Agents deployment.

Discuss This Accelerator
Accelerator 03

Industry Starter Agents

Conversational Agents pre-built for the contact drivers that drive 60–80% of call volume in five industries. Each starter agent includes a pre-designed intent architecture, sample dialogue flows, and integration connectors — fully adapted to your data, systems, and platform before go-live.

Retail

For retailers managing high-volume transactional inquiries across voice and digital channels.

Order status & tracking Returns & exchanges Product availability Store locator & hours Loyalty program inquiries Promotions & discounts

Healthcare

For health systems, medical groups, and payers handling patient-facing contact center volume.

Appointment scheduling Prescription refill requests Provider & specialist lookup Symptom triage routing Insurance verification Test results & referrals

Telecommunications

For telcos and ISPs managing account management, technical support, and billing inquiries at scale.

Account management Bill payment & disputes Technical support triage Plan upgrades & changes Outage status & ETR Service activation

Financial Services

For banks, credit unions, and lenders with high-volume, compliance-sensitive contact center operations.

Account balance & history Transaction disputes Fraud reporting Loan application status Branch & ATM locator Card activation & replacement

Insurance

For carriers and brokers handling policyholder inquiries, claims intake, and agent/broker routing.

Claims status Policy inquiries Coverage questions First Notice of Loss (FNOL) intake Agent & broker lookup Payment & billing

Typical deployment: 4–8 weeks depending on intent scope and backend integrations.

Discuss Your Industry About Conversational Agents →

Frequently Asked Questions

A contact center AI accelerator is a pre-built, configurable starting point for common AI deployments — such as Agent Assist, Human-in-the-Loop escalation, or industry-specific virtual agents. Instead of building from scratch, you start from a tested architecture with core integrations already defined. This cuts deployment time from 3–6 months to 3–8 weeks while maintaining full flexibility to adapt the solution to your specific requirements.
Fully customizable. The industry starter agents are built on Google Cloud Conversational Agents (formerly Dialogflow CX) and provide a pre-designed intent architecture, sample dialogue flows, and integration connectors for common backend systems. Every element — intents, flows, responses, backend integrations, and escalation rules — is modified to match your specific contact drivers, data sources, brand voice, and platform configuration. The accelerator reduces the blank-page problem, not your flexibility.
The accelerators integrate with the major CCaaS platforms: Genesys Cloud, Avaya OneCloud, Five9, Cisco Webex Contact Center, and Twilio Flex. The Agent Assist Accelerator additionally supports Salesforce Service Cloud and ServiceNow for agent desktop embedding. All integrations use standard SIP, gRPC, and platform-native APIs.
Deployment timelines depend on scope: the Agent Assist Accelerator typically takes 3–4 weeks from engagement start to production. The Human-in-the-Loop Accelerator takes 2–3 weeks. Industry starter agents take 4–8 weeks depending on the number of intents and backend integrations. All engagements begin with a 1–2 week discovery sprint to define scope and integration requirements.

Ready to Deploy an Accelerator?

Tell us about your contact center environment and the use case you want to move fastest on — we'll match you with the right accelerator and scope the engagement.

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