GECX Implementation Services
End-to-end GECX deployment — CX Agent Studio, Agent Assist, and CX Insights integrated with your CCaaS platform.
Learn more →Technology Expertise
Deep, hands-on experience with the platforms and frameworks that power modern customer experience.
Google Cloud CX & Conversational AI
Our primary platform. We architect, deploy, and optimize end-to-end customer experience solutions across Google Cloud's full contact center and AI stack — from GECX and Conversational Agents to Agent Assist and Customer Experience Insights.
Gemini Enterprise for Customer Experience (GECX)
Google Cloud's agentic CX platform, launched in 2026. GECX unifies CX Agent Studio, Agent Assist, and Customer Experience Insights into a single solution for building and deploying intelligent, multimodal customer service agents. We implement GECX end-to-end — from architecture design to production deployment — integrated with your existing CCaaS platform (Genesys, Avaya, Five9, or Twilio).
Conversational Agents (formerly Dialogflow CX)
Google Cloud's enterprise conversational AI builder — now named Conversational Agents. We design, build, and deploy production-grade virtual agents for voice, chat, and digital channels. We handle full implementations, migrations from Dialogflow ES and legacy IVR systems, and integrate agents with CRM, ticketing, and back-office systems via webhooks and function calling.
Customer Engagement Suite (CES)
Google's cloud-native contact center platform. We deploy CES as a full CCaaS solution or as an AI overlay on existing infrastructure — integrating voice channels via SIP trunking, PSTN, and WebRTC with Genesys, Avaya, Five9, Cisco, and Twilio environments without requiring a rip-and-replace.
Agent Assist & CX Agent Studio
Real-time AI assistance for live agents. We implement Agent Assist to surface knowledge articles, smart replies, suggested responses, and AI coaching during live calls — plus automated post-call summaries that eliminate after-call work. Deployed directly into Genesys, Salesforce, ServiceNow, and other agent desktop environments.
Customer Experience Insights (CX Insights)
Google's conversation analytics platform. We set up CX Insights pipelines to analyze 100% of contact center conversations — surfacing topic trends, sentiment patterns, compliance gaps, and coaching signals across every channel, connected to BigQuery and Looker for enterprise reporting.
Vertex AI & Agent Search
Custom AI development, RAG pipelines, and enterprise search on Google Cloud's core AI infrastructure. We use Vertex AI (now the Gemini Enterprise Agent Platform) for custom model fine-tuning, grounded generation, and function calling, and Agent Search (formerly Vertex AI Search) to power knowledge retrieval for virtual agents pulling from enterprise knowledge bases.
Conversational Agents Services
Virtual agent design, IVR migration, and CCaaS integration for Genesys, Avaya, Five9, Cisco, and Twilio.
Learn more →Contact Center AI Accelerators
Pre-built accelerators for Agent Assist, Human-in-the-Loop, and industry starter agents — weeks, not months.
See accelerators →Multi-Agent Architectures
We design and build interconnected AI agent systems that reason, collaborate, and act autonomously — moving beyond single-purpose bots to intelligent ecosystems.
Contact Center Platforms
Hands-on integration and migration experience across the major CCaaS platforms enterprises actually run.
Additional Platforms
We lead with Google Cloud, but architect solutions that work across cloud environments.
Certifications
Google Cloud Professional Cloud Architect
Google Cloud Professional ML Engineer
Google Cloud Professional DevOps Engineer
Google Cloud Generative AI Leader
Google Cloud Digital Leader
Frequently Asked Questions
We hold multiple Google Cloud certifications and have deep expertise in Google's Customer Engagement Suite. We work closely with Google's CX field teams and ecosystem.
A multi-agent system uses multiple specialized AI agents that work together — one handles voice calls, another manages chat, a third handles scheduling, and an orchestrator routes between them. This creates more capable, resilient, and maintainable AI systems than a single monolithic bot.
Yes. We have direct integration experience with Genesys, Avaya, Cisco, Twilio, and UJET, including SIP, RTP, WebRTC, and gRPC protocols. We enhance your existing infrastructure rather than requiring a rip-and-replace.
Google Cloud is our primary and deepest expertise, but we also work with AWS and Azure. We recommend the platform that best serves your specific requirements and existing infrastructure.
Let's Discuss Your Technology Landscape
We'll help you navigate the platform choices and integration patterns that matter for your CX goals.
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