Technology Expertise

Deep, hands-on experience with the platforms and frameworks that power modern customer experience.

Google Cloud CX

Our primary platform. We architect and deploy end-to-end customer experience solutions on Google Cloud's AI stack.

Customer Engagement Suite (CES) GECX Dialogflow CX Vertex AI Gemini Agent Assist Conversational Insights BigQuery Cloud Functions Cloud Run

Multi-Agent Architectures

We design and build interconnected AI agent systems that reason, collaborate, and act autonomously — moving beyond single-purpose bots to intelligent ecosystems.

Google Agent Development Kit (ADK) Model Context Protocol (MCP) Agent-to-Agent Patterns RAG Pipelines Vector Search Tool Use & Function Calling Human-in-the-Loop Agent Orchestration

Contact Center Platforms

Hands-on integration and migration experience across the major CCaaS platforms enterprises actually run.

Genesys Cloud Avaya OneCloud Cisco Webex Contact Center Twilio Flex UJET Amazon Connect

Additional Platforms

We lead with Google Cloud, but architect solutions that work across cloud environments.

AWS (Bedrock, Lex, Connect) Azure (AI Services, Communication Services) Salesforce ServiceNow SIP / RTP / WebRTC gRPC CI/CD & MLOps

Certifications

Google Cloud Professional Cloud Architect
Google Cloud Professional ML Engineer
Google Cloud Professional DevOps Engineer
Google Cloud Generative AI Leader
Google Cloud Digital Leader

Frequently Asked Questions

Are you a Google Cloud Partner?
We hold multiple Google Cloud certifications and have deep expertise in Google's Customer Engagement Suite. We work closely with Google's CX field teams and ecosystem.
What is a multi-agent system?
A multi-agent system uses multiple specialized AI agents that work together — one handles voice calls, another manages chat, a third handles scheduling, and an orchestrator routes between them. This creates more capable, resilient, and maintainable AI systems than a single monolithic bot.
Can you work with our existing contact center platform?
Yes. We have direct integration experience with Genesys, Avaya, Cisco, Twilio, and UJET, including SIP, RTP, WebRTC, and gRPC protocols. We enhance your existing infrastructure rather than requiring a rip-and-replace.
Do you only work with Google Cloud?
Google Cloud is our primary and deepest expertise, but we also work with AWS and Azure. We recommend the platform that best serves your specific requirements and existing infrastructure.

Let's Discuss Your Technology Landscape

We'll help you navigate the platform choices and integration patterns that matter for your CX goals.

Get in Touch