From IVR to Conversational AI: The Migration Playbook
The step-by-step approach to replacing DTMF-based IVR trees with conversational AI — without disrupting live operations.
Read article →Conversational Agents (Dialogflow CX) Implementation
Enterprise virtual agent design, build, and deployment — for voice, chat, and digital channels, integrated with your existing contact center platform.
Conversational Agents: Google Cloud's Enterprise Conversational AI Platform
Conversational Agents — formerly known as Dialogflow CX — is Google Cloud's enterprise-grade conversational AI platform. It powers production virtual agents for voice and digital channels at Fortune 500 scale, handling millions of customer interactions with multi-turn dialogue, dynamic intent resolution, and deep system integrations.
Unlike simple FAQ bots or keyword-matching systems, Conversational Agents uses state machine architecture with flows and pages to manage complex, multi-turn conversations — handling authentication, backend lookups, conditional logic, and graceful live-agent escalation within a single coherent experience.
AgentIQ implements Conversational Agents for enterprises that need more than a demo — production systems handling real call volume, integrated into Genesys, Avaya, Five9, and Twilio environments, with proper QA, rollback capability, and post-launch optimization.
What We Build
01
New Virtual Agent Implementations
Full design and build of Conversational Agents for your highest-volume contact drivers — from intent architecture and flow design to webhook integrations, authentication flows, and CCaaS handoff.
02
IVR to Conversational AI Migration
Replace rigid DTMF menus with natural conversational self-service — intent-by-intent, de-risked, without disrupting live operations. We handle DTMF fallbacks, SIP integration, and parallel-run validation.
03
Dialogflow ES / CX Migrations
Migrate existing Dialogflow ES agents or early Dialogflow CX deployments to the current Conversational Agents platform — preserving working intent logic while modernizing architecture and integrations.
04
CCaaS Integration
Connect Conversational Agents to your contact center platform — Genesys Cloud, Avaya OneCloud, Five9, Cisco Webex, or Twilio Flex — for inbound voice handling, chat, and intelligent escalation to live agents.
Platforms We Integrate
Frequently Asked Questions
Conversational Agents is Google Cloud's current name for what was previously called Dialogflow CX. The underlying technology is the same — flows, pages, intents, and webhooks. Google transitioned the product to the Conversational Agents console in 2025. Existing Dialogflow CX agents are fully compatible, and AgentIQ builds new implementations in Conversational Agents and handles migrations from Dialogflow ES and CX.
Yes. Conversational Agents integrates with contact center voice channels via SIP and PSTN. We connect it to Genesys Cloud, Avaya OneCloud, Five9, Cisco Webex Contact Center, and Twilio Flex to handle inbound calls, automated resolution, and smart escalation to live agents — replacing rigid IVR menus with natural conversational self-service.
We start with intent archaeology — analyzing call recordings, IVR logs, and contact driver data to identify the highest-value automation opportunities. We build intent-by-intent, validate in staging against your CCaaS configuration, and migrate one intent cluster at a time in production to minimize risk. No rip-and-replace.
Any system that exposes an API. We integrate Conversational Agents with CRMs (Salesforce, ServiceNow), order management platforms, authentication services, ticketing systems, and internal APIs via webhooks and Cloud Functions. It also integrates natively with Vertex AI and Agent Search for knowledge-grounded responses.
Related Reading
Is Your Contact Center Ready for Agentic AI?
A practical readiness assessment across five dimensions every CX leader should evaluate before deploying agentic AI.
Read article →Need a faster path to production? Our Industry Starter Agents give you a pre-built intent architecture for retail, healthcare, telecom, financial services, or insurance — adapted to your platform in 4–8 weeks.
See all accelerators →Ready to Build Your Conversational Agent?
Tell us about your contact center environment, top contact drivers, and current IVR setup — we'll map out an implementation that works with your existing infrastructure.
Start a Conversation